1. What payment methods do you accept?
Answer: We accept various payment methods, including credit cards, debit cards, and certain electronic payment options. You can check available options during checkout.
2. What is the processing time for my order?
Answer: Generally, orders are processed within 1-2 business days. Once processed, we will send tracking information via message.
3. Can I modify or cancel my order?
Answer: If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed, but changes cannot be made if the order has already shipped.
4. How do I maintain my scooter?
Answer: Regularly check the tires, brakes, and battery. Keep the scooter clean and avoid using it in wet or extreme weather conditions to prolong its lifespan.
5. What should I do if my scooter is damaged during shipping?
Answer: If you notice any damage upon receiving your package, please contact us as early as possible and provide photos so we can assist you.
6. What is the warranty period for the scooter and its parts?
Answer: The scooter itself comes with a one-year warranty. However, the battery and motor have a six-month warranty. Please note that components like tires, brake pads, and similar parts are not covered under warranty. Additionally, damages caused by user misuse are also not included in after-sales support.
7. What should I do if my scooter has an issue?
Answer: If you encounter any problem, please contact us with a video showing the fault. This helps us assess the issue quickly and offer a solution.
8. How will my issue be resolved under warranty?
Answer: Based on the video, we will provide a replacement part for easy repairs or, if it requires more extensive repairs, arrange for the scooter to be returned to our warehouse for servicing.
9. Are there any costs involved for repairs under warranty?
Answer: During the warranty period, replacement parts and repairs are covered. However, you may be responsible for shipping costs if the scooter needs to be sent back to the warehouse, depending on the specific issue and location.
10. Do you offer wholesale pricing?
Answer: Yes, we offer competitive wholesale pricing for bulk orders. Please contact us for more details on pricing and minimum order quantities.
11. How can I become a dealer?
Answer: If you're interested in becoming a dealer, please reach out to us directly. We will provide you with the necessary information regarding partnership terms, pricing, and support.
