Problem 1:
Apple iphone connection failed
Solution:
1.First, turn off the Cellular Data of the phone settings, and then connect to WiFi.
2. If the phone is connected to the car's CarPlay, you need to turn off the Bluetooth, and then connect the camera WiFi.
3. Check whether the album and network permissions of the App have been opened. (*Album permission is only used to save videos and pictures recorded by the camera into the phone album).

Problem 2:
Android phone connection failure
Solution:
1.After connecting to the camera WiFi, your phone may prompt that you can't access the Internet, please click "Keep Wlan Connection".
2.Close Mobile Data first and then connect to WiFi.

Problem 3:
App cannot save settings (default settings are restored after reboot)
Solution:
After setting the App, please press and hold the power button of the camera to turn off the camera, then press the power button briefly to turn on the camera.

Problem 4:
APP video file is empty, no video is loaded.
Solution:
1.Please open the App settings to format the memory card and then record the video.
2.If the App album still has no video, please insert the memory card into a computer, check whether the memory card is damaged, or not compatible with the camera, if so you need to replace the memory card.
3.It is recommended to use Class10 specification Kingston/SanDisk/Samsung memory cards of 32GB or 64GB capacity. (Maximum size supported is 128GB).

Problem 5:
Why doesn't my computer play the videos? Or why is the playback video not smooth?
Solution:
1.We recommend the use of PotPlayer and KMplayer players.
2.If the computer configuration is too low, it may cause the playback to not be smooth, especially for 4K resolution videos.

Problem 6:
Why can't you connect 2 phones at the same time?
Solution:
WiFi only supports connecting one phone at the same time; if another phone needs to be connected, you must first disconnect the WiFi of the first phone.

Problem 7:
Why is the timestamp of the video wrong, or there is no recorded video during some time periods, or there is video when the phone is connected, but no video when the phone is not connected?
Solution:
Please check if the timestamp error is caused by a complete power failure of the camera. After car repair, maintenance or battery replacement, you need to reconnect the camera's WiFi with your phone to synchronize the camera's time with your phone's time. Please regularly check that the camera is working properly.

Problem 8:
What should I do if I forget the WiFi name or password?
Solution:
Press and hold the camera key for 20 seconds, or use a paperclip to press the reset button.
You also can contact with our contact customer service,let them send your chip and lens software to you.

Problem 9:
Do I need to connect the camera WiFi and open the App every time I drive?
Solution:
No need, the camera is automatically turned on and off. The camera will automatically turn on when the car is on and turn off when the car is off.

Problem 10:
What should I do if I can't find the WiFi?
Solution:
1.First, remove the memory card and then search for WiFi, because memory card failure will cause the camera to have no WiFi.
2.Press and hold the camera button for 20 seconds, or use a paper clip to press the reset button. Restore factory settings.
3. Check whether the camera's light is always on. If there is no light, it means there is no power supply, then there will be no WiFi.
4.In parking mode,the WiFi can't be find.

Warm and Important Tips

About Products:
Please must tell us the model and year, and send your rearview mirrir base and buckle photo,and let we can see the front and side of the rear view mirror cover.
If the order is incorrect because the buyer did not send any rearview mirror base and buckle pictures and tell us the cars' model and years, the buyer is responsible for the return shipping to our Chinese warehouse.
The single front camera version have 1K/2K/4K chip. The front and rear dual camera versions have 2K/4K chip with 1080P rear lens.All rear cameras in our store are 1080P resolution.
About the front camera lens : For GC1054/F37(2053A)/GC2083/GC2093/GC2053/Sony IMX323/GC4653(307A)/Sony IMX307/Sony IMX335/ect.(Sort by effect).
Send GC2053 by default.(99.99% seller will send this lenses,However, it is not recommended to use it yourself, it only can be sold as a gift ).
If you are using it yourself,and you want to buy your order car dvr chip top edition,you can contact our customer service and ask them to send a link to purchase the top of the line version.
All dash cameras can use up to 128GB memory card.
If you already have our single front camera version installed, you cannot add our rear camera. If you buy the front and rear dual camera version, you can install the front camera and not the rear camera.
Each dash camera is equipped with ACC cable to connect the front camera by default, because the ACC cable connect to fuse box,so it can use in any cars.
Because the easy cable just support 10% car,and more buyers want to try it,so we also will free add a easy cable in all buyers' package,if the easy cable can't fit,you just can use ACC cable.If you not want to try it,you can tell us,we will not add it in your package,just will send a ACC cable to you.
All pictures are for reference only, different batches with different details, please subject to real product.

About Taxes:
The item price is not including any taxes or charges locally, if the parcel get stuck at local customs, buyer need to contact the customs and do the customs clearance. We won't bear the customs taxes or any fees caused by custom or buyer reject package.

About After-sales:
1.Our store provides a one-year product warranty. If the product has quality problems within one year, we will provide you with free replacement parts. If it is confirmed that it cannot be repaired, we can replace you with a new product for free.
2.For damage caused by accident, misuse or modification, if replacement parts are required, the buyer is responsible for part cost and shipping.
3.For non-quality returns, if you prefer to get a full refund, you can apply for a return within 15 days of receiving the goods, and the buyer is responsible for the return shipping to our Chinese warehouse.

About Delivery:
We will send the items within 5 working days after getting your payment. We do not support modifying the receipt information after payment, please check the receipt information before paying.

About Feedback:
Five-Star feedback is our expectation. We hope that you can contact us before you leave a neutral or negative feedback, so that we can help you solve the problem.